Privacy Policy

The following statement sets out our policy relating to the collection, storage, and use of personal information in the course of our business.

About Us

(a) “we,” “us,” “our,” or “Casino” means Gambulls Casino, which operates under Gambulls N.V company, registration no. v165076, registered at Hanchi Snoa 19 Trias Building, Curacao, license No. 8048/JAZ2023-049.

We take seriously our obligation to safeguard personal information about our clients. This Privacy Policy is in addition to our Terms of Use and should be read in conjunction with the Terms of Use.

By using this website, opening a Betting Account, or placing a wager with us via our website or apps, you agree to be bound by the terms of this Privacy Policy.

We review our Privacy Policy from time to time and reserve the right, at our discretion, to amend this policy at any time without any notice other than posting the amended Privacy Policy on our website or apps. Amendments are effective immediately upon posting. Your continued use of our services following any posted amendments will be deemed acceptance of those amendments.

It is your responsibility to ensure that you keep up-to-date with the current Privacy Policy. You should review this page periodically for any changes.

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Personal Information

Types of Personal Information We Collect and Hold

We collect a variety of personal information in the course of our business. This may include, but is not limited to:

• Identification information such as your name, date of birth, residential and postal address, gender, email address, telephone numbers
• Financial information
• Copies of identification documents (e.g., driver’s license, passport, birth certificate, utility bills)
• Personally submitted preferences
• Recordings of telephone conversations and website/app activity
• Responses to competitions, promotions, and surveys
• Profession, occupation, or job title

How We Collect Personal Information

We collect personal information only by lawful and fair means. Generally, we collect it directly from you, for example when you:

• Register for an account
• Access or use our website or apps
• Use our products and services
• Participate in competitions, giveaways, and promotions
• Contact us directly (via SMS, email, social media, telephone, etc.)
• Provide feedback

In some cases, we may collect personal information from third parties, including:

• Credit reporting agencies, law enforcement agencies, and government entities
• Identity verification providers

We may also collect personal information via cookies when you use our website and apps. (See Cookies below for more info.)

Why We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose personal information for purposes including:

• Allowing you to register as a client
• Providing products and services
• Fulfilling our obligations to you under our Terms of Use
• Communicating with you about our products and services
• Planning, research, promotion, and marketing (including competitions or promotions)
• Creating aggregate data (demographic profiling, statistical analysis) to optimize our products and services
• Maintaining a credit information file and carrying out credit assessments
• Verifying your identity
• Investigating suspected unlawful, fraudulent, or improper activity connected with our services
• Complying with legal obligations (including Anti-Money Laundering and Counter Terrorism legislation)

To Whom Personal Information Is Disclosed

By registering with us and providing personal information, you consent to your information being used by Gambulls Casino and other entities in our group of companies. We do not sell personal information to third parties.

We may disclose your personal information to:

• A credit reporting agency
• Contractors and external service providers involved in our operations (data centers, web hosting, payment service providers, ID verification providers, advertising agencies, call centers, IT consultants, etc.)
• Law enforcement agencies to assist in the prevention of criminal activities
• Government and regulatory authorities (as required by law)
• Controlling bodies, to protect the integrity of services or investigate suspicious activity
• A successor entity in the event of a business transition (merger, reorganization, or asset sale)

If information is transferred to a third party, we will use reasonable efforts to ensure it is protected by contractual arrangements.

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Security of Personal Information

We take reasonable steps to protect personal information and ensure it is accurate, complete, and up-to-date. Your information is held on secure servers; we may also store it in telephone recordings or hard-copy files.

Our employees, agents, and contractors are required to maintain confidentiality of personal information. You are responsible for keeping your username, password, and account info confidential, and for securing access to your own device. Always log out after using our website/app.

We employ industry-standard security measures (e.g., firewalls, encryption). We do not store or process payment card credentials. Our services support SSL/TLS (TLS 1.2 or 1.3 with 256-bit encryption), HTTP/2, and QUIC protocols.

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Access to and Correcting Personal Information

We take reasonable steps to ensure the personal information we collect, use, or disclose is accurate and up-to-date. If you believe any information should be corrected, contact us. We may require you to verify your identity.

You can update or correct some of your personal information via the “My Account” section of our website/app.

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Overseas Transfer of Personal Information

We may need to send or collect personal information from overseas, for example if:

• You request it
• We outsource a business function to an overseas provider
• Required or authorized by law

We may disclose personal information to entities in our group of companies and to external service providers located outside your country of residence.

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Unsolicited Personal Information

If we receive unsolicited personal information, we will determine whether it would have been permissible to collect. If not, and if permitted by law, we will destroy or de-identify it as soon as practicable.

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Non-Personal Information

We may collect non-personal information (IP address, browser type, usage) to administer and improve our website/app and enhance your experience. When you are logged in, your IP address is tracked against your user ID to prevent fraud, identify improper activity, and create an audit trail.

We may store some collected non-personal information to create user profiles and deliver more relevant content and marketing.

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Cookies

Cookies are small pieces of data that help us remember your preferences or activity to improve your user experience. We may use cookies to:

• Remember your preferences on our site
• Ensure you receive relevant and up-to-date information
• Manage and operate essential functions for your account
• Track site usage and user behavior

We do not store account details or transaction history in cookies.

You can clear or block cookies via your browser settings. However, doing so may affect functionality. For more info on cookies, visit www.allaboutcookies.org.

Third-Party Cookies

We may allow third-party companies to serve ads on our site/apps. These companies may place or recognize cookies and other tracking technology to measure ad effectiveness. We may use cookies to remarket to you across the internet based on your past visits to our website/apps.

To opt out of interest-based ad targeting, click here and follow the instructions.

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Complaints

If you have a complaint about how we handle personal information, please contact our support team at: [email protected]